Quickteller Paypoint, the agency banking service of Interswitch Financial Inclusion Services (IFIS), has joined the rest of the world to celebrate this year’s customer service week themed “Power of service” by recognizing 40 transacting agents in October across four different regions in Nigeria.
The agents drawn from
Lagos, Abuja, Ibadan and Port-Harcourt were celebrated for their excellent
service delivery and constant dedication to ensuring customers were spared the
stress of visiting banking halls to execute financial transactions.
The event was billed to
recognize the importance of customer service as well as show appreciation to Quickteller
Paypoint agents who have been consistent in providing outstanding services.
This year’s Customer
Service Week theme – The Power of Service highlights the importance of
customer service and the people who serve and support customers daily. It also encompasses
all that Interswitch stands for as its core values - Innovation, Customer success,
Individual and team efficiency and Ethical Conduct.
Speaking at the event, Titilola Shogaolu, Divisional CEO at
IFIS, said the event was an auspicious moment to celebrate the company’s agents
and appreciate their commitment. “We are seizing this opportunity to re-affirm
our commitment to ensuring excellence in our services and products to our
agents and their customers. The theme for this year’s customer service week echoes
the outstanding impact their services had during the coronavirus pandemic
period. Despite the lockdown, our agents evolved and became reliable and secure
touch points for customers who were often stressed and anxious about visiting banking
halls. We celebrate every one of them. We are grateful that they chose Quickteller
Shogaolu also expressed her gratitude to the agents for their
consistency and loyalty over the years. She said that the firm fully recognizes
the power of customers and their services.
“Thank you for giving us the opportunity to provide you with
our services and products. We don’t take your support and consistency for
granted. We will continue to focus on delivering the very best products and
services to meet your current and future financial needs,” she said.
She also seized the opportunity to elaborate on some of Quickteller
Paypoint’s future plans. She explained that Quickteller Paypoint is on the
right course in establishing itself as the preferred financial inclusion
service in the hearts of existing and potential agents. “Our long-term objective
is to build a fully integrated digital (electric) power-as-a-service (PaaS)
network that is able to develop and deliver a range of services alongside our
power distribution infrastructure. We also look forward to rolling out more
sub-agents as our network of projects expand. This is truly at the core of our
essence and how we wish to be primarily recognized always,” she added.
One of the agents, Oladimeji Kazeem expressed his profound
gratitude to Quickteller Paypoint for creating a platform where he can make a
source of living as well as live the life of his dreams. He revealed that he
won an-all expense paid trip to Dubai, courtesy Quickteller Paypoint.
Across all the locations, agents were treated to lots of
gifts and were awarded plaques of excellence. The awardees comprised ynmjj 10
agents from Lagos, and 10 agents each from Ibadan, Abuja and Port Harcourt.