The fastest growing pay-tv company in Nigeria, Nta-StarTV Network popularly called StarTimes has acted on its resolve to make life easier for its subscribers across Nigeria with its door-to-door service package.
The company’s General Manager, Eric Liu who disclosed this to journalists in Lagos said that the door-to-door customer service has received acceptance from people across Nigeria judging from the number of requests for this service over the past few months.
Liu said StarTimes is constantly on the lookout for ways to satisfy its teeming subscribers nationwide to enable them get the best value for their money.
He added that the door-to-door customer service has been launched in all cities with StarTimes presence “I can tell you now that more and more people are taking advantage of this initiative to solve their signal problems” he declared.
He further said that under the door-to-door service, StarTimes subscribers can call the customer care unit to lodge complaints which will be resolved free of charge. “We have StarTimes service agents that provide free services to our customers by fixing any signal issues which could be due to high rise buildings, trees, densely populated areas amongst others”, he noted.
Liu explained further that there are service agents attached to each zone in every city, “what our subscribers need to do is to find out from any StarTimes Friendship Center close to them the name and phone number of the service agent attached to their zone” he said.
Also speaking, the Public Relations Manager, Anetor Rete explained that StarTimes will continue to innovate to meet the demands of it numerous customers across the country adding that the door-to-door service has now been made available throughout the country for any customer that may have issues with regards to signal reception and other services.
It will be recalled that StarTimes recently launched the door-to-door service in order to constantly attend to subscribers’ issues relating to service and signal issues.